Lexeme: call monitoring  
Inferred
Definition:
  1. noun. Call monitoring refers to the practice of supervising and analyzing phone conversations between customer service agents or representatives and customers. It involves listening to and assessing the quality of calls to ensure that agents are providing the best possible service and adhere to company standards. Monitoring can be done in real-time or by reviewing recordings of past calls. The aim of call monitoring is to identify areas for improvement and provide feedback to agents to enhance their performance and overall customer experience. GPT3.5
Word Forms:
  • noun. call monitoring (singular), call monitorings (plural)
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