Lexeme: service call monitoring  
Inferred
Definition:
  1. noun. Service call monitoring refers to the process of systematically and continuously assessing the quality and effectiveness of customer service interactions between service representatives and customers. It involves monitoring and evaluating various aspects of a service call, such as the representative's communication skills, adherence to company protocols and guidelines, problem-solving abilities, and overall customer satisfaction. By monitoring service calls, organizations can identify areas for improvement, provide feedback and training to representatives, and ensure that customer service standards are consistently met or exceeded. GPT3.5
Word Forms:
  • noun. service call monitoring (singular), service call monitorings (plural)
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