Lexeme: customer service call monitoring  
Very Rare (0.01)
Definition:
  1. noun. Customer service call monitoring refers to the process of reviewing and evaluating customer service calls to ensure quality, accuracy, and adherence to established service standards. It involves listening to recorded calls or participating in live calls to assess the performance of customer service representatives in dealing with customer inquiries, resolving issues, and providing satisfactory solutions. Call monitoring typically includes analyzing call scripts, measuring call metrics, and providing feedback and coaching to improve the overall quality of customer interactions. The goal of call monitoring is to enhance customer satisfaction, identify areas for improvement, and maintain consistent service excellence. GPT3.5
Word Forms:
  • noun. customer service call monitoring (singular), customer service call monitorings (plural)
Synonyms:
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Related Concepts:
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